Install Motive Commerce Search

To start using Motive, you can simply sign up (opens new window). After that, all you have to do is continue with the the following steps.

Creating a user account

Once you receive the email with your signup link, you can create a Motive user account. Just sign up and enter your company details as follows:

Signing up to Motive

In order to sign up, follow these steps:

  1. In Name, write your first name.
  2. In Email, write your business email address.
  3. In Password, enter a password for your Motive account.
  4. Click the checkbox to accept our Terms and Conditions (opens new window) and our Privacy Policy (opens new window).
  5. Click Create my account.

You are informed that a confirmation email has been sent to the email address you provided.

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The confirmation email expires after 1 hour. If it expires, log into Motive with your business email address and the password you chose when signing up, and click Send again.

To continue with the setup process, check your inbox and confirm your email address by clicking Validate my account. Then, log into Motive with your business email address and the password you just chose when signing up. You are automatically redirected to the next step of the process.

Entering your company details

Once you log in, enter your company details:

  1. In Company name, write the name of your business.
  2. In Business type, select an option to indicate what your business is about.
  3. Click Configure Motive.

You are automatically redirected to the next step of the process and you receive an email informing you that your Motive free trial is underway.

Entering your job responsibility

Select which of the different roles or areas of expertise better defines the work you do regarding the search of your shop, particularly Motive Commerce Search, from the list of possible responsibilities.

Configuring Motive

To configure Motive, you have to get the Motive Commerce Search plugin, connect your shop to Motive, and have your product catalogue synchronised for the first time.

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If you'd rather have a consultant or another member of your team configure Motive, click Get help from your team and send an invite to the person you want to do it. Once they accept your invite, they will be able to access your account and continue configuring Motive.

Getting the Motive Commerce Search Plugin

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If you have already downloaded the plugin from the Wordpress Control Panel or from the PrestaShop Module Catalog and installed it before signing up to Motive, select your e-commerce platform and click Go to next step. Then, follow these steps:

  1. Select the required e-commerce platform to download the plugin. Click Download plugin and a ZIP file is downloaded automatically; do not unzip it.
  2. Install the plugin on your e-commerce platform and copy the security token.
  3. Log back into Motive.
  4. Select your e-commerce platform again and click Go to next step.

You are automatically redirected to the next step of the process.

Connecting your shop to Motive

To connect your shop to Motive, use the security token from the Motive Commerce Search module or plugin page in your e-commerce platform.

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Ensure you whitelist our IP addresses to prevent connection issues.

  1. In Name of your site, write the name of your shop.

  2. In Security token, enter the Motive token from your e-commerce platform.

  3. In URL of your site, write the URL of your shop.

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    If credentials are required when connecting your shop to Motive during setup, write your shop's URL in the following format:

    https://user:password@yourdomain.com

  4. Click Connect Motive.


You are automatically redirected to the next step of the process.

Synchronising your catalogue for the first time

Your catalogue is automatically synchronised with Motive for the first time.

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This process takes a few minutes, as the synchronisation time depends on the size of your catalogue, the processing and download speed of your web server, and whether other indexing processes are happening during synchronisation.

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If any issue happens during synchronization, check if you can fix the issue on your end and try again by clicking Try again. You can also contact us (opens new window) if necessary.

Once your catalogue is synchronised, you are automatically redirected to the Motive Playboard.

Enabling the search layer

When you have configured Motive and been redirected to the Playboard, click Enable search layer at the top of the page and follow these instructions to enable the Motive search layer in your shop.

At any time after the setup, you can edit and fully customise the appearance of the Motive search layer for it to match the rest of your shop.

Once the search layer is enabled, Motive Commerce Search is up and running. You can check it by reloading your site in a device running a supported operating system. If something is wrong, check the Motive status page (opens new window) and contact us (opens new window) if necessary.

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